Maintenance Services

Software Maintenance Agreement (SMA)

Technical Support

5

The Hexagon Customer Portal

Track everything about your licenses and access to a comprehensive knowledge base. Access to your latest software downloads.

5

eSupport

Enhance your Technical Support by accessing online forums. Get a fast and accurate response from Hexagon’s own techs and collaborate with thousands of other users.

5

Telephone Support

Joinery IT provide direct telephone contact for resolution of more involved issues.

5

TeamViewer Training and Support (Available)

A direct PC to PC service allowing our guys to resolve your issues (Additional charges apply).

5

Expert on Site (Available)

Where required, we can visit your site, ensuring a speedy resolution to your issue (Additional charges apply).

Product Development

5

Customer Portal

To ensure the latest functionality, maximum productivity and efficiency. You’ll receive a new side-by-side version of CABINET VISION each year.
Download 4 builds for each version to receive updates and fixes to bugs.

5

Bug Fixes and Enhancement Requests

Report bugs and post your ideas on eSupport. Provide your valuable input into the modification and enhancement of existing product features and see them delivered through your software updates.
5

Adding new hardware to your setup

Apps for the current version of CABINET VISION (on the CV App Store from Joinery IT) are included free for customers in New Zealand.
NOTE: Apps for older versions can be purchased…

 

Additional Benefits

5

License Protection

Ensures replacement of your Software License in the event of theft, accidental damage or fire.

Training, Support and Customisation

We understand that every business has its own unique challenges which require different levels of support and customisation.

Email [email protected] to find out how Cabinet Vision can be customised to fit your needs.